Due to Australian Health & Safety Laws and the personal nature of our products, refunds/exchanges are only applicable to faulty goods. As for hair extensions being classified as human products, the Health Department regulations restrict us from accepting returns of potentially tried/used hair extensions.
To qualify for a refund or replacement, the product must be returned within 7 days in UNUSED CONDITION. The seal around the wefts or the tape sticked on the top of the tape extensions cannot be broken or removed. All package or free gifts must be returned. Due to hygiene reasons, we cannot refund or exchange extensions that had been worn, bleached, dyed or toned with any chemical hair colouring product.
If you need to return an item, please CONTACT US with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in Australia.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please allow 5- 10 business days
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.